Shipping, Cancellations, & Refund Policy
Domestic Shipping Information
Orders ship from Massachusetts (USA) within 24-48 business hours of purchasing (Excluding Holidays & Weekends) unless otherwise noted on the website, on your order confirmation or if further verification is required as per below.
We ship using the following methods:
USPS Domestic First Class Mail - Packages shipped with this service usually take about 3 to 6 Days to arrive from the time they are shipped. This is not a guaranteed service.
USPS Domestic Priority Mail - Packages shipped with this service usually take about 2 to 3 Days to arrive from the time they are shipped. This is not a guaranteed service.
USPS Domestic Express Mail - Only available upon request. Email us at firstname.lastname@example.org if you would like to upgrade.
How do I cancel my order?
You can cancel your order before it has been shipped. Cancelled orders processed with a credit/debit card will be charged a 5% cancellation fee. Cancelled orders processed with Sezzle will be charged a 10% cancellation fee. You must email us at email@example.com your order number in the subject line of the email. We will reply advising you if your order has been shipped or not. If not shipped, we will cancel per your request and charge your credit card the applicable cancellation fee. If your order has already shipped, refer to “How do I return an item?” below.
How do I return an item(s)?
Used items are not returnable. Clothing is not returnable. We cannot offer refunds or store credit for clothing. You can return an item or several items for a refund or store credit (used items & clothing excluded). Shipping charges are non refundable. You must email us within 72 hours of receiving your order to be eligible for a return. A restocking fee of 15% will be charged for all refunded orders. If you wish to return your order you are responsible for all shipping costs. All refunds & store credits will be issued within 72 hours of receiving your return. We will contact you via email once your return has been received & processed. All refunds will be made by credit card, or store credit only. We do not issue cash refunds.
What do I do if something is damaged, missing or an incorrect item(s) is received?
If upon receiving your order something is damaged, defective, missing, or incorrect, you must e-mail us at firstname.lastname@example.org within 24 hours of receiving your package to qualify for a replacement. All emails should indicate the date received & the type of damage that has occurred or what item is missing or incorrect. Digital pictures may be required. All packaging materials must be kept for possible inspection. We might request that you send the damaged or incorrect item(s) back to us along with the original packaging materials. If this is the case, we will issue & email you a return-shipping label. A replacement will be shipped once we receive the item(s) back. If your order breaks or cracks after it has already been used, we cannot issue a replacement. Items backed by a Manufacturer's Warranty will be replaced or repaired by the manufacturer.
If you don't receive your order and do not see tracking information.
You must email us at email@example.com within 21 days of your order being shipped. Please be advised that we are not responsible for items that are stolen from your delivery location once we receive confirmation of being delivered. You must make sure your items are being sent to a safe place or make arrangements with the carrier.
International Shipping Information
International orders ship via USPS First Class, Priority, or Priority Express depending upon what was selected at checkout & can only ship to the credit card holder's billing address.
Buried Treasures is not responsible for lost or damaged packages that are shipped internationally. Due to other countries Customs/Duties and International Transportation Laws, we cannot always guarantee safe and secure shipping when shipping outside the United States. If your order was shipped outside the United States, we are not responsible for return shipping charges for any products covered under a manufacturer's warranty.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal, Venmo account information), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
[[INCLUDE IF LOCATED IN OR IF STORE HAS CUSTOMERS IN EUROPE]]
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 21.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
377 Cambridge Street, Allston, MA, 02134, United States